Privacy Policy

TOWN OF SLAVE LAKE PRIVACY STATEMENT

  1. PURPOSE

The purpose of this privacy statement is to document how the Town of Slave Lake collects, uses, and protects any personal information collected through the Town of Slave Lake website, social media platforms, and any other third-party platform it utilizes. By engaging with the Town’s platforms, individuals acknowledge and accept the terms of this Privacy Policy.  

  1. POLICY STATEMENT

The Town of Slave Lake (“the Town”) is committed to protecting the privacy and confidentiality of the personal information of its residents, employees, and stakeholders. This policy outlines how the Town collects, uses, discloses, retains, and protects personal information in compliance with applicable privacy legislation, including Alberta’s Freedom of Information and Protection of Privacy Act (FOIP) and Municipal Government Act.

  1. DEFINITIONS
  • Town: is the Town of Slave Lake 
  • Personal Information: is any recorded information about an identifiable individual, including name, contact details, financial information, and any other information defined as personal under FOIP. 
  • Social Media: includes all forms of online presence or publications including (but not limited to) YouTube, Facebook, X (formerly Twitter), Instagram, LinkedIn, blogs, wikis, and other platforms which provide opportunities for social networking activities or content sharing on the internet. 
  • Anonymized: having identifying particulars, details, or information removed. 
  • FOIP: Freedom of Information and Protection of Privacy Act.
  • FOIP Coordinator: the Town staff person responsible for overseeing compliance with this Privacy Policy and applicable legislation.
  1. GUIDELINES

Collection of Personal Information

The Town collects personal information for purposes related to its operations, programs, and services provided. Examples include (but are not limited to):

  • Processing permits, licenses, and applications. 
  • Managing municipal taxes and utilities. 
  • Conducting public engagement and consultation activities.
  • Administering employment and volunteer records. 

Personal information is collected directly from individuals, except where authorized by law to collect from other sources. The Town collects only the information necessary to fulfill the stated purpose.

Use of Personal Information

Personal information is used only for the purpose for which it was collected or for a use consistent with that purpose. Examples include (but are not limited to):

  • Providing municipal services and programs. 
  • Responding to inquiries and requests. 
  • Enforcing municipal bylaws and regulations. 
  • Ensuring public safety and emergency response. 

Disclosure of Personal Information 

The Town may disclose personal information under any of the following conditions:

  • With the individual’s consent. 
  • To comply with legal obligations (e.g., court orders, legislative requirements). 
  • To other public bodies or organizations as authorized under FOIP. 
  • When required for public health or safety. 

No personal information will ever be sold or shared for marketing and/or commercial purposes.

Protection of Personal Information

The Town takes reasonable measures to safeguard personal information from unauthorized access, use, disclosure, or destruction. Protective safeguards include (but are not limited to):

  • Physical security measures (e.g., locked offices, restricted access). 
  • Technical safeguards (e.g., firewalls, encryption, secure passwords, multi-factor authentication). 
  • Administrative safeguards (e.g., policies, employee training, confidentiality agreements). 

Retention and Disposal of Personal Information 

The Town retains personal information only as long as necessary to fulfill the purpose for which it was collected or as required by law. When personal information is no longer needed, it is securely destroyed or anonymized.

Access and Correction

Individuals have the right to request access to their personal information held by the Town. Requests must be made in writing to the FOIP Coordinator and will be processed in accordance with FOIP.

  • FOIP Coordinator Contact Information 
    1. Mailing Address: Town of Slave Lake; 10 Main Street SW; Slave Lake, Alberta, T0G 2A0
    2. Email Address: FOIP@slavelake.ca
    3. Phone: 780-849-8000

Individuals may also request corrections to their personal information if it is inaccurate or incomplete. The Town will take reasonable steps to ensure that corrections are made promptly.

Privacy Breaches 

In the event of a privacy breach, the Town will:

  • Contain the breach and mitigate potential harm. 
  • Notify affected individuals, as required. 
  • Report the breach to the Office of the Information and Privacy Commissioner, as required. 
  • Review and enhance safeguards to prevent future breaches. 
  1. POLICY REVIEW AND UPDATES

This Privacy Policy is reviewed regularly to ensure compliance with applicable laws and best practices. The Town reserves the right to update this policy as needed. Any significant changes will be communicated to the public.

  1. RELATED PRIVACY STATEMENTS

The following are related privacy statements for some of the programs, services, and third-party platforms the Town of Slave Lake utilizes:

  • Website Privacy Statement 
  • Online Transactions Privacy Statement 
  • Records and FOIP Privacy Statement 
  • Social Media Privacy Statement 
  • Public Consultation Privacy Statement 

TOWN OF SLAVE LAKE WEBSITE PRIVACY STATEMENT

  1. PURPOSE

The purpose of this privacy statement is to document how the Town of Slave Lake (“the Town”)   collects and uses any personal information collected through the Town website. The Town is committed to protecting the privacy and confidentiality of website visitors. By engaging with the Town of Slave Lake’s website, individuals acknowledge and accept the terms of this Privacy Policy.

  1. GUIDELINES

Collection of Personal Information

The Town collects personal information for purposes related to its operation and maintenance of the Town website. Examples include (but are not limited to):

  • IP address. 
  • Browser type and operating system. 
  • Pages visited and time spent. 

Personal information is collected directly from individuals, expect where authorized by law to collect from other sources. The Town collects only the information necessary to fulfill the stated purpose. 

Use of Personal Information

Personal information is used only for the purpose for which it was collected (operation and maintenance of the website) or for a use consistent with that purpose. Examples include (but are not limited to):

  • Analyze website performance.
  • Improve services and user experience.
  • Respond to inquiries submitted through online forms.

Third-Party Services

The Town uses third-party tools such as Google Analytics to analyze website usage. Some of the data collected by these tools includes (but is not limited to):

  • Number and location of active users. 
  • Number and location of new users. 
  • Average engagement time. 
  • Primary channel group.

These tools may collect additional data in accordance with their privacy policies and terms of use.

Links to External Sites 

The Town website may contain links to external sites. The Town is not responsible for the privacy practices of these sites and by clicking on the link, users agree to the privacy statement and terms of use of that site.

  1. POLICY REVIEW AND UPDATES

This Privacy Policy is reviewed regularly to ensure compliance with applicable laws and best practices. The Town reserves the right to update this policy as needed. Any significant changes will be communicated to the public.

TOWN OF SLAVE LAKE WEBSITE PRIVACY STATEMENT

  1. PURPOSE

The purpose of this privacy statement is to document how the Town of Slave Lake (“the Town”)   collects and uses any personal information collected through the Town website. The Town is committed to protecting the privacy and confidentiality of website visitors. By engaging with the Town of Slave Lake’s website, individuals acknowledge and accept the terms of this Privacy Policy.

  1. GUIDELINES

Collection of Personal Information

The Town collects personal information for purposes related to its operation and maintenance of the Town website. Examples include (but are not limited to):

  • IP address. 
  • Browser type and operating system. 
  • Pages visited and time spent. 

Personal information is collected directly from individuals, expect where authorized by law to collect from other sources. The Town collects only the information necessary to fulfill the stated purpose. 

Use of Personal Information

Personal information is used only for the purpose for which it was collected (operation and maintenance of the website) or for a use consistent with that purpose. Examples include (but are not limited to):

  • Analyze website performance.
  • Improve services and user experience.
  • Respond to inquiries submitted through online forms.

Third-Party Services

The Town uses third-party tools such as Google Analytics to analyze website usage. Some of the data collected by these tools includes (but is not limited to):

  • Number and location of active users. 
  • Number and location of new users. 
  • Average engagement time. 
  • Primary channel group.

These tools may collect additional data in accordance with their privacy policies and terms of use.

Links to External Sites 

The Town website may contain links to external sites. The Town is not responsible for the privacy practices of these sites and by clicking on the link, users agree to the privacy statement and terms of use of that site.

  1. POLICY REVIEW AND UPDATES

This Privacy Policy is reviewed regularly to ensure compliance with applicable laws and best practices. The Town reserves the right to update this policy as needed. Any significant changes will be communicated to the public.

TOWN OF SLAVE LAKE PUBLIC CONSULTATION PRIVACY STATEMENT

  1. PURPOSE

The purpose of this privacy statement is to document how the Town of Slave Lake (“the Town”) collects and uses any personal information gathered on consultation and engagement platforms that the Town utilizes. The Town is committed to protecting the privacy and confidentiality of the public. By engaging with the Town of Slave Lake’s consultation and engagement platforms, individuals acknowledge and accept the terms of this Privacy Policy.

  1. GUIDELINES

Third-Party Services

The Town uses third-party consultation and engagement platforms such as EngagementHQ and Voyent Alert! for engaging with residents. By engaging with third-party platforms, individuals acknowledge and accept the platforms privacy policy and terms of use. These platforms may collect additional data in accordance with their privacy policies. Please visit Privacy Policy | See EngagementHQ for EngagementHQ’s Privacy Policy. Please visit Privacy - Voyent Alert! For Voyent Alert!’s Privacy Policy.

Collection of Personal Information

The Town has access to information collected by consultation and engagement it utilizes like EngagementHQ. This information is used to inform Town consultation and engagement activities. Some of the information collected through these platforms include (but is not limited to):

  • IP Address.  
  • Name.
  • Contact information.
  • Opinions and feedback provided.  

Personal information is collected directly from individuals, expect where authorized by law to collect from other sources. The Town collects only the information necessary to fulfill the stated purpose. 

Use of Personal Information

Personal information is used only for the purpose for which it was collected (inform Town operations) or for a use consistent with that purpose. Examples include (but are not limited to) informing Town:

  • Consultation and engagement activities.
  • Recreation and other programming offerings.
  • Services provided.
  • Major projects.

Feedback will be anonymized when reported by the Town publicly and will only be used for the stated consultation purpose.

Retention and Disposal of Personal Information 

The Town retains personal information only as long as necessary to fulfill the purpose for which it was collected or as required by law. When personal information is no longer needed, it is securely destroyed or anonymized.

  1. POLICY REVIEW AND UPDATES

This Privacy Policy is reviewed regularly to ensure compliance with applicable laws and best practices. The Town reserves the right to update this policy as needed. Any significant changes will be communicated to the public.

TOWN OF SLAVE LAKE SOCIAL MEDIA PRIVACY STATEMENT

  1. PURPOSE

The purpose of this privacy statement is to document how the Town of Slave Lake (“the Town”) collects and uses any personal information gathered on social media platforms that the Town utilizes. The Town is committed to protecting the privacy and confidentiality of social media visitors. By engaging with the Town of Slave Lake’s social media platforms, individuals acknowledge and accept the terms of this Privacy Policy.

  1. GUIDELINES

Third-Party Services

The Town uses third-party social media platforms such as Facebook (Meta) and Instagram for engaging with residents. By engaging with third-party platforms, individuals acknowledge and accept the platforms privacy statements and terms of use. These platforms may collect additional data in accordance with their privacy policies. Please visit Meta Privacy Policy - How Meta collects and uses user data | Privacy Center | Manage your privacy on Facebook, Instagram and Messenger | Facebook Privacy for Meta’s Privacy Policy.

Collection of Personal Information

The Town has access to information collected by social media platforms it utilizes like Facebook. This information is used to inform Town operations. Some of the information collected through these platforms include (but is not limited to):

  • Demographics  
    • Age
    • Gender
    • Location
  • Engagement time.

Personal information is collected directly from individuals, expect where authorized by law to collect from other sources. The Town collects only the information necessary to fulfill the stated purpose. 

Use of Personal Information

Personal information is used only for the purpose for which it was collected (inform Town operations) or for a use consistent with that purpose. Examples include (but are not limited to) informing Town:

  • Consultation and engagement activities.
  • Recreation and other programming offerings.
  • Services provided.
  • Major projects.
  1. POLICY REVIEW AND UPDATES

This Privacy Policy is reviewed regularly to ensure compliance with applicable laws and best practices. The Town reserves the right to update this policy as needed. Any significant changes will be communicated to the public.

TOWN OF SLAVE LAKE ONLINE TRANSACTIONS PRIVACY STATEMENT

  1. PURPOSE

The purpose of this privacy statement is to document how the Town of Slave Lake (“the Town”) collects, uses, and shares any personal information related to online purchases or transactions made on the Town website or any of its associated platforms. The Town is committed to protecting the privacy and confidentiality of website visitors. By engaging with the Town of Slave Lake’s website and its associated platforms, individuals acknowledge and accept the terms of this Privacy Policy.

  1. GUIDELINES

Collection of Personal Information

The Town collects personal information for purposes of processing payments via the Town website and associated platforms. Examples include:

  • Name and contact information 
    1. Billing addresses.
  • Payment details 
    1. Credit card information.

Personal information is collected directly from individuals, expect where authorized by law to collect from other sources. The Town collects only the information necessary to fulfill the stated purpose. 

Use of Personal Information

Personal information is used only for the purpose for which it was collected (payment for services provided and maintaining financial records in compliance with applicable laws) or for a use consistent with that purpose. Examples include (but are not limited to):

  • Payment for recreation programming or services provided.
  • Payment of utility bills.
  • Payment of municipal taxes.
  • Payment of fees, licenses, etc.

Third-Party Services

The Town uses third-party platforms such as PaySimply for the collection of payments. By engaging with third-party platforms, individuals acknowledge and accept the platforms privacy policies and terms of use. These platforms may collect additional data in accordance with their privacy policies. Please visit Privacy Policy - Payment Source for PaySimply’s Privacy Policy.

Protection of Personal Information

The Town takes reasonable measures to safeguard personal information from unauthorized access, use, disclosure, or destruction. Protective safeguards include (but are not limited to):

  • Technical safeguards (e.g., firewalls, encryption, secure passwords, multi-factor authentication). 
  • Administrative safeguards (e.g., policies, employee training, confidentiality agreements). 
    1. No payment information stored on Town servers.
  1. POLICY REVIEW AND UPDATES

This Privacy Policy is reviewed regularly to ensure compliance with applicable laws and best practices. The Town reserves the right to update this policy as needed. Any significant changes will be communicated to the public.

TOWN OF SLAVE LAKE FREEDOM OF INFORMATION AND PROTECTION OF PRIVACY (FOIP) STATEMENT

  1. PURPOSE

The purpose of this privacy statement is to document how the Town of Slave Lake (“the Town”) collects, uses, and shares any personal information related to Freedom of Information Requests as per the Government of Alberta’s Freedom of Information and Protection of Privacy Act (FOIP). This piece of legislation is the provincial law that governs the collection, use, and disclosure of records and information held by Alberta public-sector bodies. By submitting a Freedom of Information Request with the Town, individuals acknowledge and accept the terms of this Privacy Policy.

  1. DEFINITIONS
  • Town: is the Town of Slave Lake 
  • FOIP: Freedom of Information and Protection of Privacy Act
  • FOIP Coordinator: the Town staff person responsible for overseeing compliance with this Privacy Policy and applicable legislation.
  1. GUIDELINES

Collection of Personal Information

The Town collects personal information for purposes of processing Freedom of Information Requests received by the Town. Personal information is collected directly from individuals, expect where authorized by law to collect from other sources. The Town collects only the information necessary to fulfill the stated purpose.

Use of Personal Information

Personal information is used only for the purpose for which it was collected (payment for services provided and maintaining financial records in compliance with applicable laws) or for a use consistent with that purpose. Examples include (but are not limited to):

  • Payment for recreation programming.
  • Payment of utility bills.
  • Payment of municipal taxes.
  • Payment of fees, licenses, etc.

Disclosure of Personal Information 

The Town may disclose personal information as it relates to Freedom of Information Requests under any of the following conditions:

  • To comply with legal obligations (e.g., court orders, legislative requirements). 
  • To other public bodies or organizations as authorized under FOIP. 

No personal information will ever be sold or shared for marketing and/or commercial purposes.  

FOIP Freedom of Information Requests

Individuals have the right to request access to public information held by the Town. FOIP “allow[s] any person a right of access to the records in the custody or under the control of a public body subject to limited and specific exceptions as out in this Act.”

If you have a FOIP Information Request that is compliant with all conditions of the Act, requests must be made in writing to the FOIP Coordinator and will be processed in accordance with FOIP.

  • FOIP Coordinator Contact Information 
    1. Mailing Address: Town of Slave Lake; 10 Main Street SW; Slave Lake, Alberta, T0G 2A0
    2. Email Address: FOIP@slavelake.ca
    3. Phone: 780-849-8000

Fees

Town fees for Freedom of Information Requests are set by #16-2024 – Administrative Rates Bylaw (as per section 93 of FOIP): 

  • An initial fee of $25.00 at the time that a one-time request is made; or an initial fee of $50.00 when a continuing request is made. 
  • No additional fees are charged unless the amount of fees required to process the request for general records, as estimated by the Town exceed $150.00. When the amount estimate exceeds $150.00, the total amount is charged to the applicant. 
  • No GST to be charged as per FOIP. 

Timelines

Review timelines for Freedom of Information requests received by the Town (as per section 11 of FOIP) are: 

  • The Town must make every reasonable effort to respond to a request not later than 30 days after receiving it unless: 
    1. That time limit is extended under section 14 of FOIP, or 
    2. The request has been transferred under section 15 to another public body.
  • The failure of the head to respond to a request within the 30-day period or any extended period is to be treated as a decision to refuse access to the record. 
  1. POLICY REVIEW AND UPDATES

This Privacy Policy is reviewed regularly to ensure compliance with applicable laws and best practices. The Town reserves the right to update this policy as needed. Any significant changes will be communicated to the public.