Show All Answers

1. How do I register?

You can register for the service in one of two ways:

1.  If you would like to use Voyent Alert! on your smart phone download and install the Voyent Alert! mobile application from the Apple App Store or Google Play Store. Then simply enter in an address and follow the instructions.

2. If you would like to receive Text, Email or voice call notifications visit our web-based registration page here. After you enter in an address, a registration code will be sent to you via the contact method you provided.  Once you enter the registration code, registration is complete

2. Can I register to receive notifications by phone and email?

Yes. Voyent Alert! Users are able to register for multiple notification methods (Mobile App, Text Message, Email, or Voice Call) across different devices.

However, each method needs to be independently registered.  For example, in order to receive alerts by both phone and email you would need to register twice, once for each method of contact.

If you would like to register for any additional methods of receiving Voyent Alert! Notifications, please visit our registration page at: https://ca.voyent-alert.com/vras/register.html.

3. I accidentally didn't enter the verification code. What should I do?

Even if you were unable to successfully enter your verification code, your account has still been created. All you are required to do is verify it and this is easy to do.

To begin, go to the Voyent Alert! login page and enter your contact information. Request a new verification code by pressing send. Then check your method of contact for the new 4-Digit Verification Code. Once you have entered the 4-Digit Verification Code, your account will be successfully registered and verified.

Note: you must keep the login screen open on your computer. If you need to access an email account online, please do so in a new browser window or tab.

4. Can I register my children or parents?

Yes.

Provided they have access to email or a phone, you can assist them with registering for Voyent Alert!. Simply install the app from the App Store or Google Play Store or use our web registration to receive email, voice calls or text alerts.

5. Can visitors to the community register for Voyent Alert?

Yes.

Visitors to the community can register with an address for the community just like residents. We recommend selecting a public building like the Town Hall or a hotel. Visitors will be notified if any alerts are sent out that affect one of the “My Locations” they may have set.

6. How do I confirm my registration?

To confirm your registration, you only need to login to your account. When you login you will be sent a new 4-Digit Verification Code to your device. Make sure to use this new code.

Once you have successfully logged in you can be confident that you will receive your alerts. To login to an account visit the Voyent Alert! Login Page.

7. How do I unsubscribe or unregister from Voyent Alert?

If you would like to leave or delete Voyent Alert! you will need to login to Voyent Alert! or open the Voyent Alert! App. Then click on the menu options icon (three horizontal bars) located in the top left corner of the screen and select ‘My Profile’.

Once in ‘My Profile’ select unsubscribe. This will unregistered you from the system and you will no longer receive alerts or notifications.

8. I live outside the Town's boundaries but would still like to receive alerts. Can I still register?

Yes.  If you are outside of a Community’s borders you can still register to receive alerts.  Simply enter in the name of the Community, or an address inside the Community on the registration page to get started.  Once registered you can either move your “home” pin or create a new one for other locations of interest to you.

9. I didn't receive an email with a verification code. What should I do?

If you signed up to receive email alerts on our registration page and didn’t receive an email with a four-digit verification code, we recommend you try the following:

1. Confirm that the email address you registered with is correct. We recommend checking for typos and verifiying that it has the correct .ca or .com ending. You can verify this by copy & pasting your email address from the Voyent Alert! web-page and trying to send yourself an email to that address.
2. Check your spam or junk folder in your inbox. If their was no email in your spam folder, try to register again and confirm that your contact information was correct.
3. Add the following email address to your email contact list: alert@voyent-alert.com.
4. Login to confirm your Voyent Alert! registration using our login page. This will send a new verification code to your email, which will now be visible in your inbox.
5. If you have requested multiple verification codes, please use the most recent one that was sent to you.

 

For information on how to add an email to your email contact list, please refer to the following help pages:

• Gmail
• Hotmail
• Outlook
• Shaw Webmail
• Sasktel
• Telus Webmail
• Yahoo

 

If you are unable to resolve this issue, please email  voyent.support@icesoft.com

10. I didn't receive a text with a verification code. What should I do?

If you signed up to receive SMS or text alerts on our registration page and didn’t receive a text message with a verification code, we recommend you try the following:

• Confirm that the phone number you provided with is correct.
• Confirm that you are currently in an area with cell reception and coverage.

 

If you are unable to resolve this issue, please email  voyent.support@icesoft.com

11. I didn't receive a voice call with a verification code. What should I do?

If you signed up to receive Voice Call alerts on our registration page and didn’t receive a phone call finalizing your registration, we recommend you try the following:

• Confirm that the phone number you provided with is correct.
• Determine if you are using any call blocking programs. If this is the case you will need to add our phone number: 1-403-282-0818 to your allowed contacts.
• Please note a few communities use their own phone number. If adding this number does not work, please confirm the phone number with a Voyent Alert! administrator in your community.

Adding an allowed contact is different depending on your service provider. We recommend contacting them directly for instructions.

If you are unable to resolve this issue, please email  voyent.support@icesoft.com