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Using Voyent Alert! Guidance and Support

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1. How do I login to my account?

If you are using a mobile app, login simply by opening up Voyent Alert! on your smart device.

For Text/SMS, Email and Voice users, go to our login page and enter your email or phone number. A 4-digit verification code will then be sent to your email or phone. Once you receive it, enter the code and you will be successfully logged in.

2. How do I view an alert?

All alerts and notifications that affect you will be sent directly to your device through your selected method of communication (the app, phone, SMS/Text or email). To learn about the alert simply open up the message or answer your phone.

However, if you would like to review the alert after the initial notification please use the following steps:

Voyent Alert App Users: Open the Voyent Alert! App and select the button on the bottom left of the screen (showing an exclamation point inside of a square). Then select the alert you would like to see.

Text/Email Users: Follow the “Full Details” link sent in the initial notification. This will take you directly to alert.  If you are no longer able to access the initial notification, login to your account here and select ‘Notifications’ in the top right hand corner of the screen.

Voice Users: Login to your account here. Once you have logged in select ‘Notifications’ in the top right hand corner of the screen.

3. How do I add new locations?

Open your Voyent Alert! app or login to your Voyent Alert! account. Once in the system  click on the “My Locations” tab. For web-based users this is located in the top right corner, while it is located in the bottom right hand corner for Mobile App users.

To add a new location simply click and hold a spot on the map and a popup window will appear allowing you to label the new location. Alternatively, you can enter in an address through the “Add Location” button in the top right of the screen or click on a location already shown on the map.

4. How do I move a "My Location"?

Press and hold the name or icon for the location you would like to move.

Once selected drag and drop the icon to the correct location.

5. How do I delete a "My Location"

Open your Voyent Alert! app or login to your Voyent Alert! account. Once in the system  click on the “My Locations” tab. For web-based users this is located in the top right corner, while it is located in the bottom right hand corner for Mobile App users.

Select the name or icon for the location you would like to delete. Once it has been selected, press the trash can image located at the bottom of the pop-up window.

6. What is a topic?

Topics are categories of informational alerts, that you can choose whether you would like to receive them. For example, a Topic may be “Town Events”. If you are not interested in this type of notification you can unsubscribe.

Please refer to the linked FAQ to see how you can unsubscribe from a topic.

You are not able to unsubscribe from any form of critical or emergency alert.

7. How do I subscribe to a topic?

Open your Voyent Alert! app or login to your Voyent Alert! account.

Once in the system hit the Menu button located in the top left (shown as three horizontal lines), then select “My Topics”. Hit the ‘subscribed’ box on the left of the screen for any of the topics you would like to follow. Once a blue check mark appears, select save and you will receive notifications from that topic.

8. How do I unsubscribe from a topic?

Open your Voyent Alert! app or login to your Voyent Alert! account.

Once in the system hit the Menu button located in the top left (shown as three horizontal bars), then select “My Topics”. Hit the ‘subscribed’ box on the left of the screen for any of the topics you would like to unfollow. Once the blue check mark disappears, select ‘Save’ and you will no longer receive notifications from that topi

9. What are the advantages of adding my name to my account?

If you choose to, you have the option to add your name to your account. Adding a name allows your community’s administrators to see who is responding to a question included in an alert. For example, this is helpful in situations where the community is trying to identify who may need assistance evacuating. Your name will only be used by the Voyent Alert! Administrators of the regions you have subscribed to.

10. How do I add my name to my account?

To add your name to your profile, open your Voyent Alert! app or login to your Voyent Alert! account. Once in the system hit the Menu button located in the top left (shown as three horizontal bars), then select “My Profile”. Once in “My Profile” add your details and select save.

11. What are the advantages of sharing my location?

Voyent Alert! uses your location in order to provide the most accurate information in an emergency.  If you are using the mobile app, sharing your location allows the system to identify if you enter an area with an active alert and send you the associated notification. If you choose to not share your location, you will still receive alerts that impact your selected “My Locations” (i.e. Home, Work, etc.)

12. I keep getting asked about location tracking. Why is this?

Recently, phone companies have taken extra measures to ensure your privacy. This includes sending frequent requests to confirm your approval for apps to use your location.  As the Voyent Alert! mobile app can use your location, you may see this warning appear for Voyent Alert!.

Voyent Alert! uses your location in order to provide the most accurate information in an emergency.  If you are using the mobile app, sharing your location allows the system to identify if you enter an area with an active alert and send you the associated notification.

13. Do I have to be in town in order to receive an alert?

No.

Provided you are connected to a mobile service or can access your email, the alerts will get to you wherever you are, even if you are outside your town or region.

14. If I close the app on my device, will I still receive notifications?

Yes. Voyent Alert! uses a “silent notification” mode on mobile devices so the app can be closed at anytime.

15. How can I change how I see Voyent Alert! notifications on my phone?

While each phone is slightly different, we recommend the following:

On your mobile device, go to your settings page and select “Voyent Alert!”. Then select the “Notifications” option. Then, check that that “Allow Notification” toggle is on and green.

While we also recommend that you have “Lock Screen”, “Notification Centre” and “Banners” all checked, editing these will specify how you see notifications when the app is closed.

16. How can I change what sounds I hear for notifications on my phone?

There are a few ways to change the notification sounds on your device. While each phone is slightly different, we recommend checking the following:

• Unmute your phone: The Mobile App will sound, only if your phone’s sound is on.
• Turn on sound for the App: To check this on Apple devices, go to your settings page and select “Voyent Alert!” followed by “Notifications”. Then, check that that “Sounds” toggle is on and green. This will allow the notifications to sound.
• Change the text tone for a Voyent Alert! Contact:  Some individuals may chose to add Voyent Alert! as a recognized contact in their phonebook. As some phones will create (or mute) different ringtones for specific contacts, we recommend checking the contact’s information to see if the ringtone is on. To do this, go to your phone’s contact menu, select the Voyent Alert! contact, and then hit edit. Make sure that both the ringtone and text tone are set to sound that you recognize.

17. How do I respond to a question?

Voyent Alert! allows your community’s administrators to ask a question in an alert. For example, the alert may ask if you need assistance evacuating or if you have any information regarding a local crime watch incident.

To answer the question on the Voyent Alert! App or Email, select the “Respond” button at the bottom of alert message and choose your answer.  SMS/Text Users will have to open the link at the bottom of the message before they are able to respond. At this time, the question feature is unavailable for Voice Calls.

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You are able to edit or change your response as many times as you would like, by repeating the process and ‘re-answering’ the question.

18. How do I transfer my app to a new device?

How you transfer Voyent Alert! depends on the type of device you use. While your individual phone may require something slightly different, we recommend the following:

Apple/ iOS Devices: To transfer your existing app and related Voyent Alert! account to a new iOS device you must first backup your phone and restore the backup to the new device. This will transfer both the Voyent Alert! app and your related user account data to the new device.  Information on how to do this can be found on the iOS backup page on the Apple Support Website.

Android Devices:  To transfer your existing app and related Voyent Alert! account to a new Android device you must first backup your phone and restore the backup to the new device using a 3rd party Android backup/restore service. This should transfer both the Voyent Alert! app and your related account data to the new device.

19. Can I receive alerts if I'm using call control?

In order to receive voice call notifications when using call control, you will need to add our phone number: 1-403-282-0818 to your allowed contacts.

Please note a few communities use their own phone number. If adding this number does not work, please confirm the phone number with a Voyent Alert! administrator in your community.

Adding an allowed contact is different depending on your service provider. We recommend contacting them directly for instructions.