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1. When is my invoice due?

The invoice is still due on the date specified on each invoice.

2. What happens if I don’t pay my bill by the specified date?

The amount is still considered in arrears.  There will be NO penalty applied for non-payment on the account until the June invoice that is due July 24^th.

3. Will I still have penalties applied to my account for prior past due invoices?

No.  All penalties have been suspended for all overdue accounts until the June invoice due July 24^th.  

4. When do penalties start again?

Penalties will be applied on all overdue accounts on July 24^th.

5. Will you disconnect my service if I don’t pay my invoice?

No.  The Town will not disconnect service to residents who are currently unable to pay their utility invoice.

6. How can I pay my invoice?

The Town offers multiple options to pay your bill. 

• At the Town office – Our current hours of operation to the public are Fridays from 10:00 a.m. until 2:00 p.m.
• Mail in a cheque payable to the Town of Slave Lake.  Our mailing address is:

Town of Slave Lake
P.O. Box 1030
Slave Lake, AB T0G2A0

• Through your bank online.  The following banks currently allow you to pay your Town of Slave Lake utility bill online:

RBC, Scotia Bank, Servus Credit Union, ATB, CIBC, TD, BMO, TANGERINE

Please contact the bank if you require assistance in setting up payments online.

• You can sign up for paperless billing by filling out an Enrollment in Digital Utility Billing through this link, http://www.slavelake.ca/FormCenter/Utilities-5/Enrollment-in-Paperless-Billing-177.

If you have any questions please contact the Town Office at 780-849-8000.